Con-Serv Associates Services

<body> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">FEASIBILITY STUDIES AND BUSINESS PLANS</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Companies and Individuals looking to start a new business need to know the details and economic history of the market they are considering. Business income doesn't come off a money tree. Drive times, religious and ethnic preferences, transportation resources, competitive challenges, market trends, life styles, earnings and earnings potential, and other demo-graphics and psycho-graphics must be evaluated to determine whether or not the venture has a chance of success and to estimate the level of success which can be achieved. The <em>FEASIBILITY STUDY</em> evaluates these factors and others.</span></p> <p><span style="font-family:Arial">If the project is viable, the developer needs guidance in site selection, attraction choices, entertainment value of provided elements, market strength and weakness challenges, projections of operating costs, staffing requirements and options, financing alternatives, and investment recovery projections. Near term cost and income projections on a weekly and monthly basis can be developed to provide the new owner with a real time performance measurement guide. These considerations and more make up the <em>BUSINESS PLAN.</em></span></p> <p align="center"><b> <span style="font-size:13.5pt;font-family:Arial;color:maroon">OPERATIONS AND MAINTENANCE POLICIES AND PROCEDURES</span><span style="font-size: 13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Whether a long established operation or a new emerging venture and whether a major corporate structure or a basic "ma and pa" operation, the key to day to day effectiveness and efficiency is a detailed policies and procedures manual. Like the gears in a complex mechanism, each part of the process must be complete and compatible with its meshing components.</span></p> <p><span style="font-family:Arial">These documents can be simple, concise and brief but are the core for effective management of any business. The simple act of writing down the description of every job and the procedures which must be followed to complete it to satisfaction is often <em> <span style="font-family: Arial">a revealing experience to management.</span></em> Often, the reaction is "....I didn't realize so much was really involved in this..."</span></p> <p><span style="font-family:Arial">Policies and procedures must be established for every aspect of the leisure operation whether it be park rules, employee policies, chore expectations, record keeping, maintenance, janitorial, food prep, sales counter, skills instruction, performance evaluation, or guest relations. Each of these and the many other aspects of the operation must be identified and provided guidance if your expectations are to be uniformly communicated, your measurement of staff performance is to be effective and consistent, and control of your business is to stay in your hands.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">INSPECTIONS AND AUDITS</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Con-Serv's inspection and audit services can address a wide range of asset and staff performance criteria. Is staff functioning in accord with good and safe industry practices? - - if not what is the source of deficiency? - - defects can develop from ineffective definition of policy and procedure, training deficiencies, work site interference, or personal motivation and performance of the individual employee. Quantitative assessment of these factors can identify shortcomings which are limiting your management success.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">DESIGN REVIEW</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-family:Arial">Con-Serv Associates can provide third party review of park or attraction designs to identify shortcomings, pitfalls, or advantages before engineering is finalized or construction started. An unprejudiced or "outside the forest" view often injects needed input which can make a park or attraction more effective and efficient.</span></p> <p><span style="font-family:Arial">Factors often lost in the initial design process include details of attraction performance such as with waterslides, go-kart tracks, game room layout, party and picnic facilities and other custom attractions which can look good on paper but have built in elements which affect entertainment value. Other considerations include foot traffic control, placement of secondary income opportunities, location of guest service amenities, and accommodation of facility maintenance and service needs.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">RISK MANAGEMENT AND LOSS CONTROL SERVICES</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><em><b><span style="font-family:Arial">Risk management is not the same as safety!!! </span></b></em> <span style="font-family:Arial">A risk is simply the possibility of an unplanned or uncontrolled loss of any type. Control of risk is the key to sound management. From this view, Con-Serv Associates offers a critical assessment of the aspects of business development and management which is perceived as a 'devils advocate' approach.... that being the ferreting out of answers to the questions "What can go wrong?" "What needs to be done to eliminate or reduce the risk?" RM strategies apply to all aspects of business management from assessing the impact of loss of an owner or key personnel to minimizing theft from the cash register to tragic operations trauma.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">INCIDENT INVESTIGATION AND LITIGATION SUPPORT</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-family:Arial"> In nearly every circumstance of guest or employee injury, the question of liability comes to the fore. This question can only be resolved by thorough investigation of the incident including the applicability of established standards of care, good and safe practices and recognized formal standards. The recording of accurate background and facts relative to the incident is essential in the prosecution or defense of civil litigation. Con-Serv Associates Inc offers decades of experience in incident investigation to assure the client thorough and accurate compilation of facts and the application of these facts to the legal processes. The passage of time is detrimental to the precision and accuracy in any investigation demanding that witness input and physical conditions be recorded as quickly after an incident as possible.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">WATER QUALITY CONTROL PROCESSES AND EQUIPMENT</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Are your water quality control practices consistent with the main stream of the industry. Whether at mini-golf, bumper boats, amusement rides, or waterparks, if people get doused with water it can make them very sick if its not healthy. It generally doesn't pay to throw money at water testing equipment until you have got the right chemicals and the right operating practices in place. In most cases, "back to basics" works and we don't believe in snake oil or magnets so Con-Serv Associates advocates sound practices first, good record keeping for cost control, and the use of the most efficient chemicals and equipment at every facility. At FEC's and amusement parks, this process is usually very direct, not costly and not difficult. A periodic review of your processes and practices can keep you current and effective. Con-Serv Associates provides certification training, testing and re-certification for the NRPA (AFO) and NSPF (CPO) national certification programs.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">PEERS & STAFF PERFORMANCE ASSESSMENT</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Con-Serv's unique candid but open time/task assessment of staff performance under normal operating conditions provides management a tool which can be used to evaluate individual staff members, staff members in working groups, operating procedures, and training programs at the point where performance counts....... at the interface with the park guest. PEERSs<sub>c</sub> is flexible in its application but well established in the leisure industry as a non-imposing device using third party evaluators in the working environment. Results of the typical PEERS<sub>C</sub> assessment do not produce a 'pass/fail' result so the process has minimum intimidation factor with management, staff, or park guests who are also part of the assessment program.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">WATERSLIDE AND ALPINE SLIDE RIDE PATH ANALYSIS</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Using proprietary software developed and tested over the past 20 years, Con-Serv Associates can provide detailed analysis of the forces and motions a rider will experience in these gravity driven slide environments. Review based on engineering drawings prior to production/construction can identify potential trouble spots in a slide path allowing the engineers to reconsider their design at minimum delay and cost. Ride path analysis is a valuable tool in evaluation of rides which have been in use to assist in accident prevention and to provide a tool for evaluation of conditions related to an accident.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">BIO-DYNAMIC RIDE EVALUATION AND NON-DESTRUCTIVE TESTING</span><span style="font-size:13.5pt;color:maroon"> </span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">In addition to mathematical evaluation, Con-Serv Associates can provide dynamic physical testing services for rides and ride components to determine the actual conditions existing in a ride at pre-determined locations and/or under defined conditions. Our team can conduct manufacturer defined NDT on rides and rides components and/or develop NDT programs to meet the conditions and circumstances of your installation.</span></p> <p align="center" style="text-align:center"><b> <span style="font-size:13.5pt; font-family:Arial;color:maroon">OTHER SERVICES</span></b></p> <p><span style="font-size:18.0pt;font-family:Arial"> </span><span style="font-family:Arial">Con-Serv Associates offers a wide range of specialty services including project management, product and process testing, new or rehabilitated ride commissioning, ride capacity assessment, water slide ride path analysis, development of operating procedures, 'hidden shopper' on-site blind audits, specialty staff training, park equipment assessment, sign program development, and others to meet all your needs. <em> <span style="font-family: Arial;color:blue"> </span></em></span></p> <p><em><span style="font-family:Arial;color:blue">Our company background assures we are providing 30 years of experience.......... </span></em><i> <span style="font-family:Arial;color:blue"><br> <em><span style="font-family:Arial">not 1 year 30 times.</span></em></span></i></p> <p class="MsoNormal"> </p> </body>